Shipping & Returns

Processing Time

Orders are processed within 2–4 business days (excluding weekends and holidays).

You will receive a confirmation email once your order has been placed, and a second email with tracking information once your order has shipped.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your location.

Estimated delivery times:

• Standard Shipping: 7-10 business days after processing

Please note that delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

Lost or Stolen Packages

Chaos Catchers is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier.

If your package is marked delivered but not received, please:

• Check with neighbors or your local delivery office

• Contact the carrier directly

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Order Issues

If your order arrives damaged or incorrect, please contact us within 5 days of delivery at:

📧 shusted@chaoscatchers.com

🔁 Return Policy

Effective Date: 11/01/2024

We want you to love what you receive. If something isn’t quite right, we’re here to help.

Return Eligibility

Items may be returned if:

• Requested within 14 days of delivery

• Unworn, unwashed, and in original condition

• All original tags are attached

Non-Returnable Items

The following items are final sale:

• Sale or discounted items

• Accessories (if applicable)

• Items marked “Final Sale”

Return Process

To initiate a return, please email:

📧 shusted@chaoscatchers.com

Include:

• Your order number

• The item(s) you wish to return

Once approved, you will receive return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once your return is received and inspected, your refund will be issued to the original form of payment.

Please allow 5–10 business days for processing.

Exchanges

At this time, we recommend placing a new order for the desired item and returning the original item for a refund.